Co-managed IT for businesses with one capable person carrying everything technical. We take the round-the-clock monitoring, the patching and the compliance paperwork — so they can do the work only somebody inside your business can do. We back them up. We don’t replace them.
The problem isn’t that they’re not good. It’s that there’s only one of them.
Or they take one and answer the phone from the beach. Nothing bad has happened yet, which is not the same as nothing bad being likely.
They spend the day on password resets and printer queues. The projects that would actually move your business sit in a list nobody gets to.
Not because they kept secrets, but because the knowledge lives in one head and the documentation was always next week’s job.
You keep your person. They stop being the single point of failure.
Something watches the machines overnight and at weekends, and somebody who isn’t your IT person responds.
The relentless background work that never finishes and nobody notices until it isn’t done.
Questionnaires, evidence and documentation prepared by people who do it every week.
Somebody senior to think out loud with before a decision gets made alone.
Holiday, illness, or the week they’re buried in a project. Your team still has somebody to call.
When it’s genuinely hard, it goes to a team rather than to a longer evening.
No, and if that’s what you want, say so and we’ll talk about it honestly instead. Co-managed exists for businesses that want to keep the person who knows their systems and their people, and give them the support a one-person department can’t generate on its own.
We agree it up front and write it down, because the failure mode here is both sides assuming the other one had it. Typically they keep the hands-on work and the relationships inside your business, and we take the always-on, after-hours and documentation load.
That’s a fair worry and worth taking seriously. In our experience the ones who push back are the ones who weren’t consulted first. Bring them into the conversation early — most are relieved, because they’ve been carrying this alone for years.
A predictable monthly agreement based on how many people you have and which parts we’re carrying. You see the figure before you commit, and it’s deliberately smaller than fully managed because you’re keeping part of the job in-house.
Then we’d tell you. Co-managed suits a particular shape of business; if yours changes, moving to fully managed or back out again is a conversation, not a penalty.
Tell us what’s going on and an advisor calls you back within one business day. No pitch deck, no pressure, no obligation.