The help desk your team calls, the patching nobody sees, the monitoring that catches trouble before Monday morning does — and the paperwork to prove it when a client or carrier asks. One agreement, one number, one owner.
None of this is exotic. It’s the ordinary stuff that turns a Tuesday into a week.
Nobody can work. You don’t know whether it’s an hour or a day, and the person who’d know is the one you’re waiting on a callback from.
Same name, same signature, new bank details. Somebody in accounts nearly paid it — and the only reason they didn’t is that they happened to pick up the phone.
Forty questions from a client, a carrier, or a prime. The answers exist somewhere. Finding them costs a week you hadn’t planned to spend.
You can’t prevent every bad day. You can decide in advance who owns it when it happens.
The tools are usually there. What’s missing is a name next to them.
Often brilliant, always underwater, and the single point of failure for everything technical in the building. When they’re on holiday, so is the plan.
Each one responsible for their piece and none for the whole. When something falls between two of them, it falls on you.
Bought once, configured once, never checked since. A backup nobody has restored from is a hope, not a plan.
One accountable partner who knows your business by name, holds the whole picture, and is on the hook for the outcome — not for their slice of it.
Not a shopping list you assemble. One agreement that covers the lot.
Your team calls a person who knows your setup, not a queue that asks them to describe it again.
Something watches the machines your team works on overnight and at weekends, and somebody acts when it raises a flag.
A second check before anyone reaches your email or your files — the single change that stops the most damage for the least friction.
Copies you can actually restore from, and somebody whose job it is to have proved that this quarter, not in principle.
A written plan for the week your main system is down, in language your team can follow without calling us first.
When the questionnaire lands, the answers already exist in a form you can hand over — documented, dated, and ours to maintain.
Microsoft 365, business phones, print and vendor coordination are sold separately and bolt straight on — see what else we run ›
Not eliminated — nobody honest promises that. But it has an owner from the first minute, and an owner who already knows your setup.
One agreement instead of a run of invoices you couldn’t have predicted. You know what next year costs before it starts.
It becomes a file you open. That’s the difference between losing a week and losing an afternoon.
Usually it backs them up rather than replacing them. The common pattern is one capable person carrying everything alone: we take the round-the-clock monitoring, the patching and the paperwork off them so they can do the work only someone inside your business can do. If they’re leaving, that’s a different conversation and we’ll have it honestly.
Ask your current arrangement two questions: who is accountable when something falls between two vendors, and when did somebody last restore a file from your backup and watch it work? If neither has a clear answer, the difference is ownership, not tooling.
It depends on how many people you have and what shape things are in, so a number here would be a guess. What we can tell you is that it’s one predictable agreement rather than a stream of invoices, and we’ll show you the figure before you commit to anything.
We build and document the controls your obligations require, and we prepare the evidence your auditor, carrier or client will ask for. We’re not an auditor and we don’t issue certifications — anyone who tells you they can make you “HIPAA certified” is selling you something that doesn’t exist.
We run the changeover around your working week rather than through the middle of it, and nothing moves until we’ve mapped what’s there. The honest answer on timing depends on what we find, which is why the first step is looking rather than quoting.
Then say so. Phones, Microsoft 365, backup and print are sold on their own, and plenty of people start with one. We’d rather do one thing properly than sell you a bundle you didn’t ask for — here’s the list.
Tell us what’s going on and an advisor calls you back within one business day. We ask about your business before we say anything about ours. Nothing to sign, nothing installed.